Integrating Asset Management with ITSM for Enhanced Efficiency

Implementing an integrated asset management system within the service desk to provide consistent usability

Integrating Asset Management with ITSM for Enhanced Efficiency

Project


Core Spares Management


Industries


Telecommunication

Technologies

Maximo

Project Details

Business Challenge

Telecommunication assets were being managed in a separate system, where most users did not have access. This led to inefficiencies in resource allocation, tracking and utilisation.

Transformation

Implemented an integrated asset management system within the service desk, providing a consistent interface for all users. This system was integrated with the existing asset management product, and automated approval workflows were implemented to ensure efficient resource allocation.

Results

With the new system, all users had access to the asset management system, leading to improved tracking and utilisation of assets. The automated approval workflows also ensured that resources were allocated efficiently, reducing the need for manual intervention.

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Perception IT UK

+44 7456 457005

+44 208 6388982

info@perception-it.com

12a Fleet Business Park, Sandy Lane,
    Fleet, Hampshire, GU52 8BF

VAT ID GB373976838

Perception IT Pakistan

+92 301 8436565

+92 42 35710686

info@perception-it.com

Office # 01, 1st Floor, Liberty Gate Plaza,
    Tariq Road, Block C2, Plot 10-C/II, Gulberg III, Lahore, Pakistan