Telecommunication assets were being managed in a separate system, where most users did not have access. This led to inefficiencies in resource allocation, tracking and utilisation.
Implemented an integrated asset management system within the service desk, providing a consistent interface for all users. This system was integrated with the existing asset management product, and automated approval workflows were implemented to ensure efficient resource allocation.
With the new system, all users had access to the asset management system, leading to improved tracking and utilisation of assets. The automated approval workflows also ensured that resources were allocated efficiently, reducing the need for manual intervention.