Large-Scale Operational Support Systems as a Managed Service

Working closely with customer support and operational teams, Perception IT delivers and maintains scalable and intelligent operational support systems for a large-scale telecommunication client.

Large-Scale Operational Support Systems as a Managed Service


Operational Support System - Managed Services




Netcool ,  IBM ,  Observability

Project Details

Business challenge

Telecommunications business has large volumes of equipment from different vendors, which is distributed across a vast geographical area.
Accurate and efficient fault management is vital in order to provide resolution of issues in a timely manner. For example, sending an engineer out to the site when there is no issue, or without the knowledge of all faults needing rectification wastes time and resources.


Using IBM Netcool products, Perception IT implemented a system to ingest, standardise and automate fault alarms from all telecommunication devices in the enterprise.
Working closely with the client, the manual processes of responding to the fault alarms were evaluated and implemented as automation.
As a result, the operational support teams are now able to rely on the accuracy of fault information from all managed devices within a single pane of glass. With cross-domain information available, the root cause can be highlighted in real-time, preventing wasted trips and reducing manual triage time.
Perception IT continues to provide a managed service to provide assurance and adapt the system to the clients ever-changing topology and requirements.
The system processes millions of fault alarms per day, which are automatically triaged and reduced to enriched, actionable service desk tickets, providing all relevant information directly to the engineers responsible for carrying out the resolution.


Improved operational efficiency through reduction of triage time and wasted journeys
Improved MTTR metrics
Increased Availability
Reduction of toil among operational support staff

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Perception IT UK

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