Delivering Enterprise Observability for Internet Services

Deploying a robust Observability infrastructure to support critical services and internal functionalities of a major telecommunication and internet service provider

Delivering Enterprise Observability for Internet Services


ITM Observability




IBM ,  Netcool

Project Details

Business Challenge

The delivery of new enterprise services required a comprehensive, integrated observability solution to provide performance insights and continuous monitoring.


IBM's Enterprise monitoring tools were deployed to provide Observability across servers, applications, and networks. Agent-based Observability was implemented to provide detailed insights into application performance, and alarm data was integrated with the centralised alarm management system


The new services were delivered on time and with minimal issues, and the Observability infrastructure provided valuable insights into the performance of the new services. The Observability infrastructure also provided valuable insights into the performance of existing services, allowing for proactive maintenance and issue resolution and providing a framework for future requirements.

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