All projects Managed Services

OSS for Asia's Largest Telecom

Processing millions of operational events daily from thousands of systems with real-time monitoring and automated response.

10M+

Events daily

5000+

Monitored systems

99.99%

Uptime

<30s

Alert response

The Challenge

Asia's largest telecommunications provider was struggling with an aging operational support infrastructure that couldn't handle the scale of their rapidly growing network. Millions of events from thousands of network elements were overwhelming their existing systems, leading to delayed incident response and customer impact.

Our Solution

We designed and implemented a comprehensive OSS solution using IBM Netcool and custom automation frameworks. The solution included:

  • Real-time event correlation across network domains
  • Automated incident creation and escalation
  • Machine learning-based anomaly detection
  • Integration with ServiceNow for ticket management
  • 24/7 NOC operations with our managed services team
"Real-time event analysis, proactive problem resolution, increased network stability — impressive results!"

— Network Operations Director

Results

60%

Reduction in mean time to resolution

40%

Decrease in critical incidents

Technologies Used

IBM Netcool ServiceNow Python Machine Learning Kafka Elasticsearch

Similar project in mind?

Let's talk