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ServiceNow Enterprise Migration

Seamless migration of IBM Maximo to ServiceNow cloud, eliminating on-premises infrastructure while improving service delivery.

6 months

Migration duration

0

Hours downtime

50%

Cost reduction

100%

Data migrated

The Challenge

A mature IT service management implementation built on IBM Maximo was reaching end-of-life. The on-premises infrastructure was becoming costly to maintain, and the system lacked modern capabilities like mobile access, self-service portals, and integration with cloud tools. The organization needed a migration strategy that would preserve years of valuable data and custom workflows while modernizing their ITSM platform.

Our Approach

We executed a phased migration approach that minimized business disruption:

  • Comprehensive assessment and migration planning
  • Data mapping and cleansing
  • Workflow redesign for ServiceNow best practices
  • Parallel running and user acceptance testing
  • Zero-downtime cutover with rollback plan
"Perception IT's expertise in migrating our IBM Maximo ticketing system to ServiceNow was invaluable. Their smooth and meticulous approach ensured a seamless transition."

— IT Director, Enterprise Client

Technologies Used

ServiceNow IBM Maximo JavaScript REST APIs SQL

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